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Selasa, 20 Juli 2010

iPhone 3G Crippled by Software Update


AP
A poster advertising Apple iPhone 3G seen at an Apple store in Seoul, South Korea, Friday, Nov. 27, 2009. The iPhones arrival in South Korea is generating considerable buzz among consumers and industry watchers amid expectations it will shake up a market dominated by world-beating domestic manufacturers.
ASHER MOSES


KOMPAS.com
- Its reputation has already been tarnished by iPhone 4 antenna problems, but now Apple faces a new PR nightmare as iPhone 3G owners say their handsets are barely usable after Apple pushed out a software update.

The iOS 4.0 update was recently delivered to iPhone 3G users when they connected the device to their computers. Many users have said their phones now regularly lock up and take an eternity to perform basic tasks such as web browsing.

Anthony Agius, founder of the popular Australian MacTalk community website, described the update as a "disaster" for iPhone 3G owners.

"It's just so slow, apps don't run properly; to launch the SMS app for example might take 30 seconds, Safari chugs ... the OS [operating system] itself will freeze," he said, adding the problems persisted even with the recent minor iOS 4.0.1 update.

"Apple blocked it so you can't go back to version 3, so if you don't like it you're stuck with it. Personally I think they just made a bad choice by releasing iOS 4 for the 3G without checking it properly."

The issues come after Apple was heavily criticised for failing to properly test the iPhone 4, which will be launched in Australia on July 30.

Widespread antenna and reception issues were reported, and Apple largely dismissed the matter before its chief executive officer, Steve Jobs, was forced to get on stage to respond late last week. He offered all iPhone 4 buyers free "bumper" cases that reportedly fix the antenna problems by limiting contact between the phone and the hand.

Darren Boehn, owner of Express Computer Repairs in Epping, said his iPhone 3G was unusable after it automatically updated to the latest software.

"It keeps telling me to reinsert the SIM card, it drops out calls ... one call last night that went for about 30 minutes dropped out seven times," he said.

"You log on to the [Apple] website to log a complaint and they tell you that there's a fee involved because the phone is no longer in their warranty - so they want to charge you for a problem they've created."

There are several threads on the MacTalk forums where iPhone 3G owners are complaining about the update.

"I'm so pissed off with Apple, my phone was perfect before the update and now I want to smash it," wrote one user.

"Constantly crashing, every morning when the alarm goes off it reboots itself [and] the browser is so slow it's useless."

Another MacTalk user wrote: "I really wish I never upgraded to iOS 4. The phone is extremely slow and starting to bug me. It's a shame we can't go back to 3.1."

Some users posited that Apple may have deliberately wrecked their phones so people would be forced to upgrade to the newer models, the iPhone 3GS or iPhone 4.

While Apple does not permit people to downgrade to the previous version of iOS in iTunes, some sites have figured out a hack that allows people to revert to the older versions.

Apple said it recommended iPhone 3G owners update to iOS 4.0.1. It said anyone with issues could contact Apple on 133 622 or access their local Apple retail store.

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